Frequently Asked Questions
General
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates by logging into your account HERE.
What’s your return policy?
We accept returns within 14 days of delivery.
If your return is approved, we’ll send a prepaid shipping label and instructions. Return shipping costs will be deducted from your refund.
Please note: Returns must be approved first—packages sent back without notice won’t be accepted.
To start a return or if you have additional questions, email us at hello@flyingcolors.coProduct Questions
Can you help me choose the right bird seed blend or feeder?
Absolutely! Just send us a message at hello@flyingcolors.co and we’ll guide you to the perfect pick for your birds.
We're available Monday–Friday, during regular business hours (Eastern Time).
Where are your products made?
We’re proudly based in New York’s Hudson Valley, where we hand-mix and test all our seed blends.
Subscriptions
How does your subscription service work?
Subscribers get automated deliveries at their preferred frequency, plus 10% exclusive discounts and first access to seasonal blends. You can pause or cancel anytime.
A subscription to Flying Colors allows you to receive your bird seed at a consistent frequency. This way, you never run out!
Subscribers get automated deliveries at their preferred frequency, plus 10% off bird seed, free shipping, exclusive discounts and first access to seasonal blends.
First things first, please note that you are not obligated to subscribe to Flying Colors when making a purchase. You can purchase The Carton individually or opt-in and subscribe. By default, you are not subscribed.
Please note that ONLY THE CARTON is available through a subscription.
Once you have subscribed, you will be in complete control of your subscription. You can change the frequency you receive shipments or even your next shipping date at any time. In addition, you can update your address, cancel your subscription, or skip a shipment at any time simply by logging into your account.
Still having trouble? Reach out to Support and we’d be happy to help hello@flyingcolors.co
Can I adjust or pause my subscription?
Yes! You can pause, modify, or cancel your subscription anytime through your account dashboard.
If you need to make any last-minute adjustments before your subscription ships, make sure to reach out to us 2-3 business days before your next shipment date so that we can make the needed changes in time :)
Will I get reminders before my next order ships?
Of course! We’ll notify you before each shipment, so you can make changes if needed.
Help, I’m getting packages too frequently, how do I change it?
Easy! Log into your account here.Then click "Manage Subscription". From there you can click on “Next box ships on,” choose whichever next processing date you’d like, and Save!
Still having trouble? Reach out to Support and we’d be happy to help hello@flyingcolors.co
What if I want to cancel?
No problem, cancel any time, but we’ll miss you!